Your Customer Advocate
For Positive Patient Outcomes And Experiences
The appearance of your facilities and staff, combined with the comfort of your patients, plays a critical role in the care delivery process. However, considerable planning and work are required to ensure positive patient outcomes and experiences.
From clean linens and gowns to inventory assurance and value-added billing, ImageFIRST is dedicated to helping you improve patient satisfaction. When you partner with us, we provide you with a Customer Advocate who is dedicated to your business on an ongoing basis, and supports you and your facility's linen inventory needs at all times. This comprehensive advocacy service safeguards your facility so negative impressions never affect your quality of care.
Your ImageFIRST Customer Advocate:
- Delivers responsive and accountable service that never compromises your quality of care
- Helps you streamline your linen inventory management and makes ongoing recommendations for increased efficiency
- Ensures on-time delivery of clean, properly sanitized linens and apparel so they are there when you need them
- Delivers Same-Day Linen Rescue when you've experienced an increase in patient load and require more supplies
Your Customer Advocate also provides you with his or her cell phone number for direct access, and responds within 24 hours to your facility's needs.
For smartphone users, we also have the ImageFIRST Instant Service App, which allows you to connect with a Customer Advocate in just a few taps.
Since so much of increasing patient satisfaction relies on the finer details, your dedicated Customer Advocate makes certain you receive worry-free service that helps you focus on the big picture: delivering an exceptional care experience.