ImageFIRST® Healthcare Laundry Specialists Releases Study on Luxurious New Product Line That Can Improve HCAHPS Scores

Exclusively-designed Comfort Care® Line Provides an Immediate and Measurable Increase in Patient Perceptions

King of Prussia, PA – August 26, 2014 – ImageFIRST Healthcare Laundry Specialists has released a whitepaper that discusses the impact that its new Comfort Care® line can have on HCAHPS survey results—and reimbursement rate—of a medical facility or health system. The Comfort Care line is designed specifically to increase patients’ satisfaction, which can give them a more favorable impression of a facility and cause them to rate the facility higher on the HCAHPS survey.

In a study comprised of over 1,000 patients, the patients were asked how favorably they viewed the facility based on the gown they were given. Patients were surveyed before and after the facility switched to a Comfort Care product. The results were impressive with a 90% increase in the number of patients viewing the facility in favorable or very favorable light after switching to Comfort Care.

A.V. Hannah, Director of Environmental Services at Eastside Medical Center (a Hospital Corporation of America facility), indicated, “It was by far the easiest thing I’ve ever done to improve patient perception in any healthcare facility I’ve ever been a part of.”

The Comfort Care product line consists of four patient products:

  • Scoop-Neck Gown
  • V-Neck gown
  • Mammography Gown
  • Plush Robe

The products come in 4 colors and are sized to fit most people. The products are made from a polyester/nylon microfiber blend that is attractive and warm, yet cost effective because of its durability.

Like all ImageFIRST gowns and robes, the Comfort Care products come in individually-sealed plastic bags for added infection prevention, and undergo ImageFIRST’s Triple Bioshield Protection Process, a comprehensive 3-step infection prevention laundering procedure. Contact ImageFIRST at 800-932-7472 to see a sample of this new product line or get a copy of the white paper.

Press Contact
ImageFIRST® Healthcare Laundry Specialists
Bill Roberts

About ImageFIRST® Healthcare Laundry Specialists
ImageFIRST® is the fastest-growing provider of healthcare linen rental services to medical facilities earning our excellent reputation through our commitment to providing outstanding service, superior quality, an extensive product line, and reliable inventory controls. Our laundering and delivery processes meet or exceed OSHA and CDC standards, which means that you get better infection control. Visit to learn more