When you picture medical scrubs and lab coats, you probably imagine a standard, nondescript garment worn by medical professionals – occasionally varying in colors or patterns – without a noticeable difference in quality. It is fairly evident among patients, professionals and people in general that there hasn’t been much innovation on the medical uniform front in quite some time.
As a key player in driving patient satisfaction for your practice or facility, perhaps this represents an opportunity. Provided they are safe and standard, are your medical uniforms playing any role in your patients’ overall experience during their visit? Do patients develop specific opinions of a practice based on the fit and quality of the staff’s work attire? Well, yes, as a matter of fact, they do.
An Eye For Imperfections
Your patients pick up on details that may be minor (or even invisible) to the fast-paced professionals treating them. A health professional’s personal appearance or a facility’s failure to project pride in cleanliness is often construed by patients as a lack of attention to detail. If your patients begin to sense that your facility cuts corners on something as simple as medical linens, they might begin to worry about the precision of their treatment they are receiving.
To avoid misinterpretations, and continue fueling positive patient satisfaction scores, you want your facility to exude professionalism in all aspects of care, including the scrubs and lab coats your staff wears.
Here’s how your practice stands out and conveys a genuine sense of quality patient care through your medical uniforms.
When a medical uniform doesn’t fit the individual appropriately, it begs the question “Why doesn’t this facility properly outfit its staff?” You want your medical uniforms to look like they were made to fit each staff member, so you’re patients are never left wondering if poor attention to staff uniforms is a reflection of the care they will provide.
Well-Maintained And Clean
Would you be comfortable letting someone with a dirty, torn uniform work on you? Of course not. Fading, discoloration, stains and rips all convey an air of unprofessionalism. Your best option is to go with 100% spun polyester scrubs. These fabrics stay wrinkle-free, don’t shrink or fade, and the overall fit is generally better.
Higher end medical facilities go the extra mile and introduce more fashion-forward styles in their medical uniforms. Color and design are not the defining qualities of a uniform, but they certainly go a long way in projecting a contemporary and positive image to your patients.
When a patient sees a medical professional walking around outside in their scrubs or lab coat, it’s an indication that the facility might not be practicing sanitary healthcare laundry practices. According to The Association of Perioperative Registered Nurses, (AORN) medical personnel who leave the facility wearing contaminated staff uniforms can transfer that bacterium wherever they go – supermarkets, shopping malls, restaurants and so on. Scrubs and lab coats should never be worn outside the facility – they should be left at the facility to be professionally laundered and sanitized
If you are constantly seeking new ways to increase patient satisfaction in your practice, don’t forget to put yourself in your patients’ shoes. If they see a medical staff that’s caring for them in ill-fitting, old and unsanitary medical uniforms, you invite them to question the quality of care they are receiving. You want to make sure your staff’s medical uniforms instill a sense of confidence in your patients, not doubt – this will assist in conveying quality patient care as well as helping to drive patient satisfaction.
Ready to take control of your patient satisfaction surveys and ratings with the right healthcare laundry services? Call 1-800-408-0370 or click on the button below to speak with a Customer Advocate at ImageFIRST.