Your success and your reputation depend on patient satisfaction. How do you deliver an improved patient experience? Let’s face it: entering a medical facility is, in itself, a stressful and uncomfortable experience – the uncertainty of illness and the potential to be exposed to other germs and bacteria can be unnerving for patients.
So, imagine how your patients feel: vulnerable and exposed on a cold, hard exam table, mentally prepping themselves for examination by a complete stranger. They probably feel anything but comfortable. When it comes to patient satisfaction, your main goal should be to put patients at ease, and provide a calming atmosphere before any procedure or exam – this is difficult to do when awkward, revealing patient attire triggers anxiety in your patients.
When you offer quality linens and clean, comfortable gowns and robes, you help to ensure a positive patient experience, boost your patient satisfaction scores and, most importantly, instill a sense of comfort and confidence in your patients.
- How Quality Linens Ensure Patient Comfort
Patient satisfaction boils down to one word: care. Your patients need to feel as though they’re being properly cared for – physically, mentally and emotionally. When your patients feel a genuine sense of comfort and trust from your medical facility, their fear and anxiety levels lessen considerably.
Quality patient gowns also increase patient confidence in your facility’s hygienic standards. When a patient spots a stain or a smudge on their gown, they assume it hasn’t been properly sanitized, and still carries potentially harmful bacteria or contaminants.
- Defining “Quality” Linens
Quality medical gowns and robes should be comfortable, but there are a variety of elements that go into that comfort. Your medical garments should be:
• Cleaned and sanitized
• Soft and plush
• Individually wrapped
The care experience you provide your patients can include a soft robe and a warm blanket. Single gowns are usually too thin and revealing to provide the necessary comfort. A robe provides additional warmth and coverage, and a warm blanket can be the final touch to help stave off the cold temperatures necessary for a medical facility to prevent the growth of bacteria. Both of these additions, though small tokens of consideration, go a long way in assuring patient comfort and boosting patient satisfaction.
You want your patients to be free from anxiety during their stay in your medical facility – this means ensuring physical, mental and emotional comfort. When your patients feel comfortable, they become more confident in your facility’s professionalism, and more likely to praise your facility for a perfect patient experience.
Ready to take control of your patient satisfaction surveys and ratings with the right healthcare laundry services? Call 1-800-408-0370 or click on the button below to speak with a Customer Advocate at ImageFIRST.