A New Year, and A New Look at Your Practice's Patient Satisfaction

Posted by ImageFIRST Healthcare Laundry Specialists on Fri, Jan 09, 2015 @ 06:39 PM

New Year's ResolutionsIt's a new year! 2015 is now underway, so gym parking lots are full, diets are working (or already broken), and almost everyone is excited to be on the path to being a new, better version of themselves. But did you make any resolutions for your practice?

Just like the New Year is great time to make resolutions to improve yourself, it's also a great time to look at your office or practice with fresh eyes. Are there things that need improving? Make sure you look at all of the major areas, like: 

Aesthetics. Is the physical appearance of your practice inviting and comforting? Is it uncluttered, soothing, and well-maintained? If not, now is the perfect time to give your space a bit of a makeover. Remove those old magazines. Maybe bring in a couple low-maintenance plants. Make sure housekeeping is keeping your floors clean and windows sparkling, because if you don't appear to take good care of your physical space, patients will wonder if you're taking good care of them.

Patient Care. We know that you always strive to provide the best patient care you can to your patients...but do your patients know that? Your office staff may be overwhelmed or multitasking and fail to give your patients personal attention, or your doctors may be so concerned with catching up a lagging schedule that they may rush through an appointment. Either of those attitudes may make a patient feel like a number, not a person, but if both happen, you may lose the patient for good. Both your office staff and your doctors need to show that their priority is the person in front of them. It's a concept that's easy to understand, but also easy to overlook. Make sure you don't overlook it, and that your doctors and office staff follow these easy steps:

  • Address the patient by name.
  • Listen to the patient, not the ticking clock.
  • Ask the patient if they have any questions before sending them home.

Comfort. This goes along with aesthetics and patient care, because the gowns you offer and the linens you use affect how you comfortable your patients feel. Are your linens and gowns high-quality and crisp, or do they look worn? Are they pristine or stained? Are they individually-wrapped, or tossed on a chair? Do the gowns cover your patients, or leave them exposed? To you, these linens and gowns may just be a necessity, but to your patient, they should be a bit of reassurance and a comfort.

Thinking about all these things may be overwhelming, but the good news is that the right professional medical laundry service can help you with all of these areas. They can provide products like logo mats to improve your office's physical appearance, take linen worries off your hands so that you can focus on your patients, and provide top-quality products that will do your practice credit. All you have to do is choose the right linen partner!

If you've looked around your practice and you know you need help, but don't know where to start, you may need a fresh pair of outside eyes to help you tackle your issues. As the cost-effective solution to greater patient satisfaction, the professionals at ImageFIRST are ready and willing to make 2015 your best year ever. When you are ready to take your practice to the next level, click the button below to contact us or call us directly at 1-800-408-0370.

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