Surgical scrubs are always in demand. They’re a staple due to comfort and simplicity, and these benefits never go out of style.
HAIs, or healthcare-associated infections, are a common problem within many medical facilities. Typically, HAI occurrences are spread through lingering bacterial pathogens: Perhaps a surface wasn’t sanitized efficiently, a bed wasn’t sterilized thoroughly or a pair of scrubs wasn’t laundered correctly.
When a medical staff goes to work, they need specific tools. Medical garments, surgical scrubs, lab coats – these are all things doctors and nurses absolutely cannot work without, primarily for health and safety reasons.
Ensuring that you have the right gowns, sheets and linens in stock for your patients and staff may sound simple, but too often in healthcare environments, medical linen inventory management is mishandled.
Your success and your reputation depend on patient satisfaction. How do you deliver an improved patient experience? Let’s face it: entering a medical facility is, in itself, a stressful and uncomfortable experience – the uncertainty of illness and the potential to be exposed to other germs and bacteria can be unnerving for patients.
So, imagine how your patients feel: vulnerable and exposed on a cold, hard exam table, mentally prepping themselves for examination by a complete stranger. They probably feel anything but comfortable. When it comes to patient satisfaction, your main goal should be to put patients at ease, and provide a calming atmosphere before any procedure or exam – this is difficult to do when awkward, revealing patient attire triggers anxiety in your patients.
When you offer quality linens and clean, comfortable gowns and robes, you help to ensure a positive patient experience, boost your patient satisfaction scores and, most importantly, instill a sense of comfort and confidence in your patients.
- How Quality Linens Ensure Patient Comfort
Patient satisfaction boils down to one word: care. Your patients need to feel as though they’re being properly cared for – physically, mentally and emotionally. When your patients feel a genuine sense of comfort and trust from your medical facility, their fear and anxiety levels lessen considerably.
Quality patient gowns also increase patient confidence in your facility’s hygienic standards. When a patient spots a stain or a smudge on their gown, they assume it hasn’t been properly sanitized, and still carries potentially harmful bacteria or contaminants.
- Defining “Quality” Linens
Quality medical gowns and robes should be comfortable, but there are a variety of elements that go into that comfort. Your medical garments should be:
• Cleaned and sanitized
• Soft and plush
• Individually wrapped
The care experience you provide your patients can include a soft robe and a warm blanket. Single gowns are usually too thin and revealing to provide the necessary comfort. A robe provides additional warmth and coverage, and a warm blanket can be the final touch to help stave off the cold temperatures necessary for a medical facility to prevent the growth of bacteria. Both of these additions, though small tokens of consideration, go a long way in assuring patient comfort and boosting patient satisfaction.
You want your patients to be free from anxiety during their stay in your medical facility – this means ensuring physical, mental and emotional comfort. When your patients feel comfortable, they become more confident in your facility’s professionalism, and more likely to praise your facility for a perfect patient experience.
Ready to take control of your patient satisfaction surveys and ratings with the right healthcare laundry services? Call 1-800-408-0370 or click on the button below to speak with a Customer Advocate at ImageFIRST.
Patient satisfaction surveys and ratings of medical facilities and practices are more important than ever. Gaining positive scores from patients ensure repeat business as the ratings your facility or practice receives stand to differentiate you from competitors for future success. However, these ratings are also tied to reimbursement.
In the past, the medical linen industry wasn’t really doing too much to help with your facility’s image. A general lack of innovation in healthcare laundry services – especially where quality, design and even inventory management are concerned – were leaving a lot to be desired by both patients and medical staff.
If you’re just starting to adopt the idea that high-quality medical linens have a positive impact on patient satisfaction, don’t worry… you’re not alone.