When you think about changing things in your facility, you probably have some grand plans that could take many years and some little things that you could change in a day. Your medical linens could be part of both.
A steady stream of patient visits strains your supply of medical gowns. Or staff members return from leave to a low supply of surgical scrubs. In both scenarios, you need linens … now. So you call your healthcare laundry service rep but receive a voicemail message. A medical linen inventory emergency should never unfold this way.
Surgical scrubs are always in demand. They’re a staple due to comfort and simplicity, and these benefits never go out of style.
The landscape of healthcare has changed dramatically over the years. More than ever before, Americans visit outpatient facilities in non-emergency situations. With the proliferation of outpatient facilities and urgent care centers, consumers have more choices between medical providers. In this era of consumer-centric healthcare, hospital linens, patient gowns and overall cleanliness shape the entire patient experience.
Your medical facility is dedicated to patient safety, comfort and well being. You're dedicated to providing an exceptional patient experience while keeping your patient satisfaction and retention rates high. But what if your medical scrubs and hospital linens aren't being properly cleaned? Even the most pleasant facility is no match for a high incidence of HAIs (healthcare-associated infections).
Ensuring that you have the right gowns, sheets and linens in stock for your patients and staff may sound simple, but too often in healthcare environments, medical linen inventory management is mishandled.
Your success and your reputation depend on patient satisfaction. How do you deliver an improved patient experience? Let’s face it: entering a medical facility is, in itself, a stressful and uncomfortable experience – the uncertainty of illness and the potential to be exposed to other germs and bacteria can be unnerving for patients.
So, imagine how your patients feel: vulnerable and exposed on a cold, hard exam table, mentally prepping themselves for examination by a complete stranger. They probably feel anything but comfortable. When it comes to patient satisfaction, your main goal should be to put patients at ease, and provide a calming atmosphere before any procedure or exam – this is difficult to do when awkward, revealing patient attire triggers anxiety in your patients.
When you offer quality linens and clean, comfortable gowns and robes, you help to ensure a positive patient experience, boost your patient satisfaction scores and, most importantly, instill a sense of comfort and confidence in your patients.
- How Quality Linens Ensure Patient Comfort
Patient satisfaction boils down to one word: care. Your patients need to feel as though they’re being properly cared for – physically, mentally and emotionally. When your patients feel a genuine sense of comfort and trust from your medical facility, their fear and anxiety levels lessen considerably.
Quality patient gowns also increase patient confidence in your facility’s hygienic standards. When a patient spots a stain or a smudge on their gown, they assume it hasn’t been properly sanitized, and still carries potentially harmful bacteria or contaminants.
- Defining “Quality” Linens
Quality medical gowns and robes should be comfortable, but there are a variety of elements that go into that comfort. Your medical garments should be:
• Cleaned and sanitized
• Soft and plush
• Individually wrapped
The care experience you provide your patients can include a soft robe and a warm blanket. Single gowns are usually too thin and revealing to provide the necessary comfort. A robe provides additional warmth and coverage, and a warm blanket can be the final touch to help stave off the cold temperatures necessary for a medical facility to prevent the growth of bacteria. Both of these additions, though small tokens of consideration, go a long way in assuring patient comfort and boosting patient satisfaction.
You want your patients to be free from anxiety during their stay in your medical facility – this means ensuring physical, mental and emotional comfort. When your patients feel comfortable, they become more confident in your facility’s professionalism, and more likely to praise your facility for a perfect patient experience.
Ready to take control of your patient satisfaction surveys and ratings with the right healthcare laundry services? Call 1-800-408-0370 or click on the button below to speak with a Customer Advocate at ImageFIRST.