When you think about changing things in your facility, you probably have some grand plans that could take many years and some little things that you could change in a day. Your medical linens could be part of both.
It's a new year! 2015 is now underway, so gym parking lots are full, diets are working (or already broken), and almost everyone is excited to be on the path to being a new, better version of themselves. But did you make any resolutions for your practice?
Patient perception is an important aspect of your medical facility: A patient who perceives you poorly has a negative view of the care you're providing – and of the entire experience with your facility. Unfortunately, outpatient facilities are often a source of significant stress for patients. Extensive testing and diagnostics are already uncomfortable, and providing ill-fitting, rough or threadbare patient gowns only increases the level of discomfort. This is a quick way to see patient satisfaction plummet.
Your success and your reputation depend on patient satisfaction. How do you deliver an improved patient experience? Let’s face it: entering a medical facility is, in itself, a stressful and uncomfortable experience – the uncertainty of illness and the potential to be exposed to other germs and bacteria can be unnerving for patients.
So, imagine how your patients feel: vulnerable and exposed on a cold, hard exam table, mentally prepping themselves for examination by a complete stranger. They probably feel anything but comfortable. When it comes to patient satisfaction, your main goal should be to put patients at ease, and provide a calming atmosphere before any procedure or exam – this is difficult to do when awkward, revealing patient attire triggers anxiety in your patients.
When you offer quality linens and clean, comfortable gowns and robes, you help to ensure a positive patient experience, boost your patient satisfaction scores and, most importantly, instill a sense of comfort and confidence in your patients.
- How Quality Linens Ensure Patient Comfort
Patient satisfaction boils down to one word: care. Your patients need to feel as though they’re being properly cared for – physically, mentally and emotionally. When your patients feel a genuine sense of comfort and trust from your medical facility, their fear and anxiety levels lessen considerably.
Quality patient gowns also increase patient confidence in your facility’s hygienic standards. When a patient spots a stain or a smudge on their gown, they assume it hasn’t been properly sanitized, and still carries potentially harmful bacteria or contaminants.
- Defining “Quality” Linens
Quality medical gowns and robes should be comfortable, but there are a variety of elements that go into that comfort. Your medical garments should be:
• Cleaned and sanitized
• Soft and plush
• Individually wrapped
The care experience you provide your patients can include a soft robe and a warm blanket. Single gowns are usually too thin and revealing to provide the necessary comfort. A robe provides additional warmth and coverage, and a warm blanket can be the final touch to help stave off the cold temperatures necessary for a medical facility to prevent the growth of bacteria. Both of these additions, though small tokens of consideration, go a long way in assuring patient comfort and boosting patient satisfaction.
You want your patients to be free from anxiety during their stay in your medical facility – this means ensuring physical, mental and emotional comfort. When your patients feel comfortable, they become more confident in your facility’s professionalism, and more likely to praise your facility for a perfect patient experience.
Ready to take control of your patient satisfaction surveys and ratings with the right healthcare laundry services? Call 1-800-408-0370 or click on the button below to speak with a Customer Advocate at ImageFIRST.
When you picture medical scrubs and lab coats, you probably imagine a standard, nondescript garment worn by medical professionals – occasionally varying in colors or patterns – without a noticeable difference in quality. It is fairly evident among patients, professionals and people in general that there hasn’t been much innovation on the medical uniform front in quite some time.
If you’re just starting to adopt the idea that high-quality medical linens have a positive impact on patient satisfaction, don’t worry… you’re not alone.
Regardless of the exam or procedure they’re about to encounter, when a patient walks through the front door of your healthcare facility, they do so with some level of discomfort and anxiety.
Healthcare laundry services haven’t always been as important in terms of patient satisfaction as they are today. That’s because what you do to provide your patients with a remarkable experience is going to be the differentiator between you and your competitors.