Our customer focus
Does your staff ever run out of scrubs? Do scrubs go missing? Do you find your staff spending too much time managing your linen inventory?
You and your staff both want to stay focused on your patients, not managing linen. That’s why we offer fully managed linen program solutions to free up your team from the headaches of managing linen inventory.
However, unexpected situations can arise. You may find yourself overwhelmed and seeing more patients than usual. On those hectic days, the last thing you should worry about is your linen. That’s where our “Same Day Linen Rescue” Program saves the day!
Ready to build your program with ImageFIRST?
Dedicated Customer Advocate simplifies healthcare linen management
Backed by an industry-leading service team, your Customer Advocate takes the logistics of managing your healthcare linens off your plate so you can put your time and energy where needed most: with your patients.
We go beyond being just a vendor — we’re a trusted extension of your team.
Customer retention rate
97%
Our Customer Advocates provide
- Reliable and timely linen deliveries and pick-ups
- Streamlined on-site and ongoing linen inventory management
- Same-Day Linen Rescue for unexpected busy days
- Proactive Quarterly Needs Assessments by a Service Manager
- RFID scanning for accurate tracking and accountability (staff apparel programs only)
Our commitment to customer success
Discover why 97% of our customers choose to stay with us, as evidenced by their testimonials.
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“My Customer Advocate Terry is wonderful! He is always super helpful. He answers all my questions, and when I have any challenges, he addresses them right away.”
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“All the ImageFIRST folks that come in are very personable; it’s a pleasure working with them. They really get to know our staff! Having the same person running the route every week means we have built a rapport and we can ask them for anything we need.”
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“Thank you for your continued service. We are very happy with you overall!! Not only are you conscientious, but your customer advocate is also a happy person and pleasant to have in our office.”
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“We have been using ImageFIRST laundry services for over 2 years and have absolutely enjoyed having them as our partners. All their employees are very helpful and friendly. We would recommend them to anyone.”