Your patients’ satisfaction isn’t a number. It’s an experience.
That experience starts with the smallest details, such as the gown patients put on before they receive care. Or a nurse no longer worrying whether they’ll have scrubs that day.
ImageFIRST is your partner for all your healthcare linen rental and laundry needs. We only service the medical industry, which gives us a unique understanding of your number one goal: quality patient care. In fact, we put both you and your patients at the heart of our purpose, driving everything we do.
Don’t take our word for it; the proof is in our over 95% customer retention rate. We take your satisfaction seriously: we survey our clients on an ongoing basis to ensure their expectations of our programs and services are met, earning us a Net Promoter Score of 82.
Case Studies & White Papers
Read examples of how we’ve helped medical facilities with their challenges: from scrub challenges to patient comfort.
The Immediate Impact Of Plush Patient Robes And Gowns On Patient Perception
After realizing that its patient gowns were not providing an exceptional patient care experience, Eastside Medical Center Imaging decided to make a change.
Minor Change, Major Impact: How Patient Gowns Affect Patient Perception
To differentiate a health system, management must ensure that their patients not only receive the best care and outcomes possible, but also have a positive and pleasant experience.
Simplifying Scrub Management With A Complete Solution
When the new Cleveland Clinic Florida multi-discipline family health facility opened in Coral Springs, they knew they wanted to be proactive about their 60-some active staff’s scrubs.
Trusted by these Health Systems
Here are just a few of the 14,000 facilities and health systems we partner with throughout the country and Puerto Rico.
With us, you don’t get delivery drivers. You get a Customer Advocate who is dedicated to your success. Here’s what our clients have to say about their Customer Advocate and service.
When starting our surgery center, medical linens were one area I didn’t have to worry about at all. ImageFIRST took this component of opening a new practice “off my plate!” I think the patients appreciate the standard of care shown with the individually wrapped gowns, too!
Upon meeting the ImageFIRST team, we knew we wanted to do business with them. We were treated to a tour of their facility and were very impressed about the level of detail and care with which they performed their work. Every member of the team was professional and accommodating. The person that delivers to our facility is more than a delivery driver... he is a customer advocate who works with us to get our numbers to an optimal level. People aside, the linen is of superb quality. When we give tours to our facility, we often show guests the gowns that we provide patients, and all are impressed with the soft feel and quality. I am truly grateful for our companies’ partnership.
The customer service my Customer Advocate Brock provides is great. He is always on top of things, he always asks what he can improve on, and what he could do better. And we even get a Christmas card from his kids. It’s very special and personable!
From the first meeting I had with ImageFIRST, I could tell this was a different company. We’ve struggled with linen companies in the past; you never know what you’re really being charged for because of misleading or confusing invoices. ImageFIRST provided us a concise and clear picture of our weekly spend. Their customer service is exceptional. The sales process was easy and flexible, installation was painless, and weekly deliveries are efficient. Every team member I have encountered throughout this process has been courteous, helpful and knowledgeable. I highly recommend ImageFIRST to any company in need of honesty, quality and exceptional customer service.
If you're looking for quality, courtesy and that perfect look to your linen and scrubs, then look no further than ImageFIRST. After a few other companies, we finally made the switch to ImageFIRST, who came in with the best market pricing, quality of linen, cost analysis and inventory tracking that has made our surgery center and clinic look top notch. Let’s not forget to mention their great customer service; what more could you ask for?
I appreciate the exceptional service that we have received from ImageFIRST. Not only can we expect efficiency and reliability, but ImageFIRST has routinely gone above and beyond our typical schedule to provide us with emergency linen delivery, or last-minute dirty linen removal. With each interaction, our driver has proven himself courteous, timely and a pleasure to work with - he is the face of ImageFIRST.
ImageFIRST has surpassed our expectations by providing us with reliable quality service. Our service representative takes pride in his work and treats Oakwood as if it were his own. He adjusts inventory supplies based on our usage and has saved us money by recommending the right products. It seems inflation is the nature of most business practices in today's economy, but ImageFIRST will go above and beyond to ensure their prices stay affordable and consistent. We are happy having them for our linen needs and I foresee we will use them long into the future.
ImageFIRST excels at customer service. They work hard to adjust our quantities to meet the demands of the facility. Our linens arrive on time, are clean and are carefully returned to our shelves. On the occasion we have a lot of patients in one week, we just make a phone call and someone from ImageFIRST will deliver linens that day.
Portsmouth Ambulatory Surgery Center has been doing business with ImageFIRST since September 2004. Our deliveries are consistently on time and any special requests we have are always taken care of. Also, all the ImageFIRST staff I have interacted with are courteous and friendly. ImageFIRST's services would be an asset to any medical facility!
I wore your Comfort Care Plush robe on a recent visit to my medical practitioner. Wearing it made me feel very comfortable and even I didn’t mind wearing it in front of others in the office. I felt very relaxed! I feel like this healthcare facility cares very much about their patients and wants them to feel comfortable to provide such a great robe. This robe looked and felt very expensive and I’m sure they could’ve used a cheaper brand, but I feel that they really wanted patients to feel their best! Thanks for the wonderful experience!
Our previous vendor did not supply the quality linens we were looking for. Since we switched to ImageFIRST, patients have responded positively to ImageFIRST's gowns and to our own improved professional appearance. And Roy, our delivery man, is always on top of what our needs are in our facility.
ImageFIRST provides us with reliable service, and my patients love how each garment is individually wrapped.
I just like to say a big thank you for the stellar service we have received from ImageFIRST since implementing the ScrubVAULT System. You guys got it done on time and on budget. We worked together and you functioned as though you were part of our team, working with us to overcome challenges, whatever they were. I recommend ImageFIRST without any hesitation.
We changed linen services to ImageFIRST and it made a substantial difference in our service. We found the service to be much higher quality and their organization to be extremely responsive to our needs!
Our linen services have improved 100% since ImageFIRST has come on board. Thank you for all of your excellent service. I look forward to meeting and working with my new Customer Advocate Tony.
The response from the company and the driver is superb. Always willing to make things right and make an extra trip to drop more product in times of need. Thank you!
Everyone that comes in is so friendly, and polite, and works so hard. We have other vendors that just come in, barely speak and leave. ImageFIRST always goes above and beyond.
We just wanted to take the time out to thank you for such great service you have given us. I thought it was important to let you know we appreciated your service and how you were always friendly and smiling. You always asked if there was anything we needed. You did a great job taking care us. Thanks again and great job!!!
Thank you for your continued service. We are very happy with you overall!! Not only are you conscientious, you’re a happy person and pleasant to have in our office.
Our facility switched to ImageFIRST from our current vendor during the summer of 2018. ImageFIRST has since exceeded our expectations! They are professional, attentive to requests, and provide recommendations on inventory levels. They specifically focus on healthcare, which was a key factor in choosing them. Historically, we had struggled with lack of product with our past vendor and ImageFIRST has done an excellent job ensuring that our staff and patients have everything they need. I would highly recommended ImageFIRST to any healthcare facility!
ImageFIRST has quality products at affordable costs and outstanding customer service. I couldn’t be more pleased with our decision to utilize ImageFIRST for all of our linen needs. They are truly a pleasure to work with!
Image FIRST has been great to work with over the years. They have helped us give superior care to our patients by providing quality linens to our surgery center every week along with exceptional customer service.
I highly recommend ImageFIRST linen services. We only get one change to make a FIRST impression to physicians and to our patients, it is the details that set ImageFIRST apart, just as we strive to set ourselves apart from other centers. They have thought of everything. The peace of mind and the time that ImageFIRST saves me as I no longer have to inspect linen is priceless. We are dedicated to making every patient feel like a VIP and with the services provided by ImageFIRST, we are doing just that. From start to finish, I cannot say enough good things about the company, its products, and most importantly the people whom they employ to uphold their image, and in turn aid us in upholding ours.
I want to thank ImageFIRST for their exceptional services. As our business has grown, the entire team at ImageFIRST has been more than accommodating in delivering everything on time and allowing us to continue focusing on our business. They have also been instrumental in providing constructive feedback on what we may need going forward as we continue to grow. Kevin, Raul, and Va’Ron have been excellent with communication and continue to provide the best service for our center. I would recommend these services to anyone.
ImageFIRST is exactly what we were looking for in regard to laundry services. Kevin and Varon are professional and friendly. We needed to change our inventory recently and they accommodated – no hassle, no delay, just like that we adjusted without a hitch. This is an absolutely wonderful group to work with and I look forward to continuing a business relationship with ImageFIRST.
As an administrator in the ambulatory surgery setting, I work with vendors on a regular basis. It is not often that I am completely satisfied and that my expectations are fully met. However, when it comes to ImageFIRST that is exactly my experience! Scooter, our delivery person, is always polite and pleasant, no matter the hour or the weather! Chris consistently goes above and beyond the call of duty to assure there is no interruption or inconvenience to our patient care. This is the kind of quality customer service that every client hopes for but infrequently receives. I highly recommend ImageFIRST Laundry Services to all my colleagues in the ambulatory surgery business.
I am very pleased to recommend ImageFIRST for your healthcare laundry services. They have and continue to provide our organization excellent laundry service and reliable fulfillment. ImageFIRST satisfies all laundry service needs for our three healthcare facilities in Pinellas County, and our experience has been very positive. I would endorse and recommend ImageFIRST to other healthcare facilities!
We have been using ImageFIRST for many years and have not changed because of the high standards maintained. The quality of the linens brings extra value to our patients and helps maintain our image as a high-quality healthcare provider. The level of customer service is outstanding. Any minor issues or changes on our end have been quickly and efficiently resolved. We are very satisfied with the service and quality we receive, and ImageFIRST’s focus on customer service is greatly appreciated.
We have been using ImageFIRST laundry services for over 2 years and have absolutely enjoyed having them as our partners. All their employees are very helpful and friendly. We would recommend them to anyone.
Our community was using a local linen service for years. Linens were small, thin, often with holes or stains leading to being rejected. I spent over 2 hours every day on laundry. The prices were low, but given the lack of quality, we were forced to use more linen. Since switching to ImageFIRST, our deliveries are always on time and our contacts are great people, who are willing to work with you. They truly listen to our goals and adjust service to reach those goals as a team. Our Customer Advocate is very friendly to our staff and residents and does a great job calculating our linen needs. We have managed to cut inventory in half compared to the volume we were ordering through our previous vendor. The quality of all the linen is phenomenal and the residents and staff love it. I never thought linen management could be so easy. I look forward to a long relationship with ImageFIRST.
As the manager of Tradition Surgery Center in Port St Lucie, I just want to state the excellent customer service the surgery center gets from our Customer Advocate Matt. Matt has worked closely with me ensuring the facility has adequate fresh clean linens for the patients we provide service to. We have worked closely obtaining the amount and sizes of scrubs required by the staff. Matt is always available to answer questions or concerns we may have. Matt is always pleasant and courteous; he goes out of his way to meet our needs and always has a smile. It is a pleasure having Matt as our provider and look forward to a long working relationship.
Juan has been our Customer Advocate since our site first opened a little over a year ago. He is attentive and always on time. He ensures that our linens are always up to the standards we have come to expect from a company like ImageFIRST. We greatly appreciate his help in the times when we have run out of specific items. His professional demeanor and his sense of humor are wonderful, and we are grateful to have gotten him as our representative. I would rate Juan 5 out of 5 and we believe that he has done a fantastic job at meeting our needs!
Matthew has been servicing our facility for awhile now and he has been doing an excellent job. He makes sure that we have accurate counts of our linen, and is attentive of our staffing needs if we to need extra linen. He takes the time to not only stock our linen shelves, he also places the blankets in our warmer to help out. He is always courteous and professional at our facility.
ImageFIRST, particularly Ralph, has been one of our favorite visitors since he began working with us years ago. He is a refreshingly rare type of person in that we can always trust that he will arrive when promised and deliver consistently good work each time. Over several years, we have never had a complaint about the service we’ve received and we continue to look forward to his joyous and uplifting presence each week.
We don’t expect perfection, yet ImageFIRST has lived up to expectations. Your ‘bright white’ guarantee has held true. ImageFIRST is living up to our expectations! You have an amazing team working with us! Jason is exceptional with his follow through and follow ups. He goes above and beyond. He cares about our expectations and the way we view ImageFIRST. He has made sure that our experience is nothing short of positive even with any problems that have arisen. Josh and Matt are great at their jobs as well – caring and passionate about both ImageFIRST and its customers. With the service provided and expectations set, you all should be proud of your ability to not only “talk the talk” but also to “walk the walk”. We look forward to our continued service provided by ImageFIRST. Thank you!
ImageFIRST and our Customer Advocate Jeremy have shown great professionalism and diligence. He comes to our facility every week motivated, on time, and shows great kindness towards our staff. Thanks to Jeremy’s good judgment and great work ethics, our surgery center knows we can trust him and ImageFIRST. We appreciate Jeremy and ImageFIRST’s contribution over the past years assisting us with excellent professionalism, customer service, and generosity.
Nuestro pacientes se sienten muy bien con las batas. El representante de servicio de ImageFIRST es muy buena gente, servicial y atento con nosotros y nuestros pacientes. Siempre llega con una gran sonrisa. Nos sentimos muy confiados con los servicios de ImageFIRST. Our patients feel very good wearing the gowns. The ImageFIRST service representative is a great person, helpful and attentive to us and our patients. He always comes with a big smile. We are very confident with ImageFIRST services.
El representante de servicio al cliente es excelente. No me lo cambien. Siempre punctual y respetuoso. Es muy cortés con los pacientes. The customer service representative is excellent. Do not change him. He is aslways punctual and respectful. He is very courteous with patients.
It’s so nice to get our linen each and every time and not have to worry whether it’s all here or not. Whether it’s folded correctly or even whether it’s clean or not. Just let them know we thank them for their hard work and that their efforts are noticed.
Faultless Linen has proven to be a committed partner in providing not only linen to our hospital, but service to our end users as well. They have helped us in managing our overall linen cost, and shared best-practices to support our organization. Faultless also provides tracking of our linen distribution with their FLICS software. I would confidently recommend Faultless Linen.
Sarah from Optimize Neurology, Austin TX called in asking when her Customer Advocate Juan’s birthday was. She immediately began raving about how much her office ABSOLUTELY LOVES him and they want to show their appreciation by surprising him with a birthday celebration. I have never received a call from a Customer asking for our Customer Advocate’s birthday so they can celebrate it. It speaks volume about Juan and the San Antonio ImageFIRST team and it really made me smile.
Before we worked with ImageFIRST, we consistently had problems with the quality of our sheets and linens, as well as inconsistent service. We’d spend extra time every week managing our linen program. Switching to ImageFIRST got rid of all these issues. Their quality is top notch and their service is very consistent, saving us time and money. They are very responsive if we have to call them for more linen on unexpectedly busy days.
We are very happy w emade the change to ImageFIRST from a company we’d been using for years. The quality of their products and their customer service is excellent. Their delivery personnel are professional and friendly. Our patients have noticed a difference in the quality of our linen. I highly recommend them for your healthcare facility!
I’d like to express my total satisfaction with the laundry services provided by ImageFIRST. This company has a professional, effective, and quality cleaning process. We were looking for a cost-effective and responsive company with good inventory control. We relied on their experience to help us determine the right inventory level and schedule for restocking clean gowns and other products. They provided a dedicated point of contact who helped us achieve significant cost savings. We recommend ImageFIRST to anyone in the healthcare community seeking a first-class laundry service.
I highly recommend ImageFIRST Laundry Services. They do a remarkable job ensuring that we have the linens needed in a timely manner. The team is very professional and easy to work with. I can contact Manuel anytime via email or phone and he is always responsive. If we are low on linens his team will make a special trip to our center to ensure that we have what we need for the day. If I need to make any adjustments to save on cost, he is very prompt with assisting me. I have never been anything less than completely satisfied with their services. I confidently recommend them as a linen company of choice.
Our experience with ImageFIRST and our Customer Service manager has been exceptional. During our busy weeks, when we depleted our stock, the ImageFIRST crew was flexible enough to deliver additional linen for our facility to get by.
ImageFIRST has definitely been a great addition to 360 Physical Therapy. Consistency of product delivery and quality has been a hallmark of their service. It is really a blessing to have this type of reliability and professionalism. All these qualities have given me much appreciation and confidence to recommend ImageFIRST to anyone needing healthcare laundry services. 360 Physical Therapy loves ImageFIRST.
Pikes Peak Endoscopy and Briargate Endoscopy Centers have been using ImageFIRST's services and would recommend them to any center. If you desire a company with strong customer service and a "customer is always right" attitude, ImageFIRST is it. We have made many special requests and we have always been satisfied with their flexibility and willingness to try new innovative ideas. Previously, with other linen companies, we were told, "We don't have the ability to do that," but we have never heard that from ImageFIRST. Patient care comes first in our centers and ImageFIRST helps us fulfill our patients’ needs.
Outpatients absolutely rave about our new plush robes. Some have stated they actually feel pampered, and our returning patients immediately noticed our new style. Thanks for helping us get these in place so easily.
You are with the best laundry company we work with, and you’re the best of all the ImageFIRST people we work with. If you ever need testimonials for your work with the company in our Center, I’m your person to give you five stars.
The service is going very well! We have been enjoying the ScrubVAULT and are very satisfied with the service we have received!