Learn How ImageFIRST Helps Medical Facilities Like Yours
That experience starts with the smallest details, such as the gown patients put on before they receive care. Or a nurse no longer worrying whether they’ll have scrubs that day.
ImageFIRST is your partner for all your healthcare linen rental and laundry needs. We specialize in serving the medical industry, which gives us a unique understanding of your number one goal: quality patient care. In fact, we put both you and your patients at the heart of Our Purpose, driving everything we do.
Don’t just take our word for it – the proof is in our 97% customer retention rate. We survey our customers on an ongoing basis to ensure their expectations of our programs and services are met, earning us an industry-leading Net Promoter Score.
Case Studies & White Papers
Read examples of how we’ve helped medical facilities with their challenges: from scrub challenges to patient comfort.
The Immediate Impact Of Plush Patient Robes And Gowns On Patient Perception
After realizing that its patient gowns were not providing an exceptional patient care experience, Eastside Medical Center Imaging decided to make a change.
Minor Change, Major Impact: How Patient Gowns Affect Patient Perception
To differentiate a health system, management must ensure that their patients not only receive the best care and outcomes possible, but also have a positive and pleasant experience.
Simplifying Scrub Management With A Complete Solution
When the new Cleveland Clinic Florida multi-discipline family health facility opened in Coral Springs, they knew they wanted to be proactive about their 60-some active staff’s scrubs.
Trusted by these Health Systems
Here are just a few of the medical facilities and health systems we partner with throughout the country and Puerto Rico.
With us, you don’t get delivery drivers. You get a Customer Advocate who is dedicated to your success. Here’s what our customers have to say about their Customer Advocate and service.
When starting our surgery center, medical linens were one area I didn’t have to worry about at all. ImageFIRST took this component of opening a new practice “off my plate!” I think the patients appreciate the standard of care shown with the individually wrapped gowns, too!
Upon meeting the ImageFIRST team, we knew we wanted to do business with them. We were treated to a tour of their facility and were very impressed with the level of detail and care with which they performed their work. Every member of the team was professional and accommodating. People aside, the linen is of superb quality. When we give tours of our facility, we often show guests the gowns that we provide patients, and all are impressed with the soft feel and quality. I am truly grateful for our companies’ partnership.
From the first meeting I had with ImageFIRST, I could tell this was a different company. We’ve struggled with linen companies in the past; you never know what you’re really being charged for because of misleading or confusing invoices. ImageFIRST provided us with a concise and clear picture of our weekly spend. The sales process was easy and flexible, the installation was painless, and weekly deliveries are efficient. Every team member I have encountered throughout this process has been courteous, helpful, and knowledgeable. I highly recommend ImageFIRST.
If you're looking for quality, courtesy, and that perfect look to your linen and scrubs, then look no further than ImageFIRST. After a few other companies, we finally made the switch to ImageFIRST, who came in with the best market pricing, quality of linen, cost analysis, and inventory tracking. It has made our surgery center and clinic look top-notch. Let’s not forget to mention their great customer service; what more could you ask for?
I appreciate the exceptional service that we have received from ImageFIRST. Not only can we expect efficiency and reliability, but ImageFIRST has routinely gone above and beyond our typical schedule to provide us with emergency linen delivery, or last-minute dirty linen removal. With each interaction, our driver has proven himself courteous, timely and a pleasure to work with - he is the face of ImageFIRST.
ImageFIRST has surpassed our expectations by providing us with reliable, quality service. Our service representative takes pride in his work and treats Oakwood as if it were his own. He adjusts inventory supplies based on our usage and has saved us money by recommending the right products. It seems inflation is the nature of most business practices in today's economy, but ImageFIRST will go above and beyond to ensure their prices stay affordable and consistent. We are happy having them for our linen needs and I foresee we will use them long into the future.
ImageFIRST excels at customer service. They work hard to adjust our quantities to meet the demands of the facility. Our linens arrive on time, are clean, and are carefully returned to our shelves. On the occasion we have a lot of patients in one week, we just make a phone call and someone from ImageFIRST will deliver linens that day.
Portsmouth Ambulatory Surgery Center has been doing business with ImageFIRST since September 2004. Our deliveries are consistently on time and any special requests we have are always taken care of. Also, all the ImageFIRST staff I have interacted with are courteous and friendly. ImageFIRST's services would be an asset to any medical facility!
I wore your Comfort Care Plush robe on a recent visit to my medical practitioner. Wearing it made me feel very comfortable and even I didn’t mind wearing it in front of others in the office. I felt very relaxed! I feel like this healthcare facility cares very much about its patients and wants them to feel comfortable by providing such a great robe. This robe looked and felt very expensive and I’m sure they could’ve used a cheaper brand, but I feel that they really wanted patients to feel their best! Thanks for the wonderful experience!
Our previous vendor did not supply the quality linens we were looking for. Since we switched to ImageFIRST, patients have responded positively to ImageFIRST's gowns and our improved professional appearance. Our Customer Advocate is always on top of what our needs are in our facility.
ImageFIRST provides us with reliable service, and my patients love how each garment is individually wrapped.
I'd just like to say a big thank you for the stellar service we have received from ImageFIRST since implementing the VAULTSystem. You guys got it done on time and on budget. We worked together and you functioned as though you were part of our team, working with us to overcome challenges, whatever they were. I recommend ImageFIRST without any hesitation.
We changed linen services to ImageFIRST and it made a substantial difference in our service. We found the service to be much higher quality and their organization to be extremely responsive to our needs!
Our linen services have improved 100% since ImageFIRST has come on board. Thank you for all of your excellent service.
The response from the company and the driver is superb. Always willing to make things right and make an extra trip to drop off more product in times of need. Thank you!
Everyone that comes in is so friendly, polite, and works so hard. We have other vendors that just come in, barely speak and leave. ImageFIRST always goes above and beyond.
We just wanted to take the time to thank you for such great service you have given us. I thought it was important to let you know we appreciated your service and how you were always friendly and smiling. You always asked if there was anything we needed. You did a great job taking care of us. Thanks again and great job!!!
Thank you for your continued service. We are very happy with you overall!! Not only are you conscientious, but your customer advocate is also a happy person and pleasant to have in our office.
Our facility switched to ImageFIRST from our current vendor during the summer of 2018. ImageFIRST has since exceeded our expectations! They are professional, attentive to requests, and provide recommendations on inventory levels. They specifically focus on healthcare, which was a key factor in choosing them. Historically, we had struggled with a lack of product with our past vendor and ImageFIRST has done an excellent job ensuring that our staff and patients have everything they need. I would highly recommend ImageFIRST to any healthcare facility!
ImageFIRST has quality products at affordable costs and outstanding customer service. I couldn’t be more pleased with our decision to utilize ImageFIRST for all of our linen needs. They are truly a pleasure to work with!
ImageFIRST has been great to work with over the years. They have helped us give superior care to our patients by providing quality linens to our surgery center every week along with exceptional customer service.
I highly recommend ImageFIRST linen services. We only get one chance to make a FIRST impression on physicians and on our patients. It is the details that set ImageFIRST apart, just as we strive to set ourselves apart from other centers. They have thought of everything. The peace of mind and the time that ImageFIRST saves me as I no longer have to inspect linen is priceless. From start to finish, I cannot say enough good things about the company, its products, and most importantly the people whom they employ to uphold their image, and in turn, aid us in upholding ours.
I want to thank ImageFIRST for their exceptional services. As our business has grown, the entire team at ImageFIRST has been more than accommodating in delivering everything on time and allowing us to continue focusing on our business. They have also been instrumental in providing constructive feedback on what we may need going forward as we continue to grow. I would recommend these services to anyone.
ImageFIRST is exactly what we were looking for in regard to laundry services. Our customer advocates are professional and friendly. We needed to change our inventory recently and they accommodated – no hassle, no delay, just like that we adjusted without a hitch. This is an absolutely wonderful group to work with and I look forward to continuing a business relationship with ImageFIRST.
As an administrator in the ambulatory surgery setting, I work with vendors on a regular basis. It is not often that I am completely satisfied and that my expectations are fully met. However, when it comes to ImageFIRST, that is exactly my experience! This is the kind of quality customer service that every client hopes for but infrequently receives. I highly recommend ImageFIRST Laundry Services to all my colleagues in the ambulatory surgery business.
I am very pleased to recommend ImageFIRST for your healthcare laundry services. They have and continue to provide our organization with excellent laundry service and reliable fulfillment. ImageFIRST satisfies all laundry service needs for our three healthcare facilities in Pinellas County, and our experience has been very positive. I would endorse and recommend ImageFIRST to other healthcare facilities!
We have been using ImageFIRST for many years and have not changed because of the high standards maintained. The quality of the linens brings extra value to our patients and helps maintain our image as a high-quality healthcare provider. The level of customer service is outstanding. We are very satisfied with the service and quality we receive, and ImageFIRST’s focus on customer service is greatly appreciated.
We have been using ImageFIRST laundry services for over 2 years and have absolutely enjoyed having them as our partners. All their employees are very helpful and friendly. We would recommend them to anyone.
Our community was using a local linen service for years. Linens were small and thin, often with holes or stains leading to them being rejected. The prices were low, but given the lack of quality, we were forced to use more linen. Since switching to ImageFIRST, our deliveries are always on time and our contacts are great people, who are willing to work with you. They truly listen to our goals and adjust service to reach those goals as a team. We have managed to cut inventory in half compared to the volume we were ordering through our previous vendor. The quality of all the linen is phenomenal and the residents and staff love it. I look forward to a long relationship with ImageFIRST.
Nuestro pacientes se sienten muy bien con las batas. El representante de servicio de ImageFIRST es muy buena gente, servicial y atento con nosotros y nuestros pacientes. Siempre llega con una gran sonrisa. Nos sentimos muy confiados con los servicios de ImageFIRST. Our patients feel very good wearing the gowns. The ImageFIRST service representative is a great person, helpful and attentive to us and our patients. He always comes with a big smile. We are very confident with ImageFIRST services.
El representante de servicio al cliente es excelente. No me lo cambien. Siempre punctual y respetuoso. Es muy cortés con los pacientes. The customer service representative is excellent. Do not change him. He is aslways punctual and respectful. He is very courteous with patients.
It’s so nice to get our linen each and every time and not have to worry whether it’s all here or not, whether it’s folded correctly, or even whether it’s clean or not. Just let them know we thank them for their hard work and that their efforts are noticed.
Before we worked with ImageFIRST, we consistently had problems with the quality of our sheets and linens, as well as inconsistent service. We’d spend extra time every week managing our linen program. Switching to ImageFIRST got rid of all these issues. Their quality is top notch and their service is very consistent, saving us time and money. They are very responsive if we have to call them for more linen on unexpectedly busy days.
We are very happy we made the change to ImageFIRST from a company we’d been using for years. The quality of their products and their customer service are excellent. Their delivery personnel are professional and friendly. Our patients have noticed a difference in the quality of our linen. I highly recommend them for your healthcare facility!
I’d like to express my total satisfaction with the laundry services provided by ImageFIRST. We were looking for a cost-effective and responsive company with good inventory control. We relied on their experience to help us determine the right inventory level and schedule for restocking clean gowns and other products. We recommend ImageFIRST to anyone in the healthcare community seeking a first-class laundry service.
I highly recommend ImageFIRST Laundry Services. They do a remarkable job ensuring that we have the linens needed in a timely manner. The team is very professional and easy to work with. I can contact my customer advocate anytime via email or phone and he is always responsive. I have never been anything less than completely satisfied with their services. I confidently recommend them as a linen company of choice.
Our experience with ImageFIRST and our Customer Service manager has been exceptional. During our busy weeks, when we depleted our stock, the ImageFIRST crew was flexible enough to deliver additional linen for our facility to get by.
ImageFIRST has definitely been a great addition to 360 Physical Therapy. Consistency of product delivery and quality has been a hallmark of their service. It is really a blessing to have this type of reliability and professionalism. All these qualities have given me much appreciation and confidence to recommend ImageFIRST to anyone needing healthcare laundry services. 360 Physical Therapy loves ImageFIRST.
If you desire a company with strong customer service and a "customer is always right" attitude, ImageFIRST is it. We have made many special requests and we have always been satisfied with their flexibility. Previously, with other linen companies, we were told, "We don't have the ability to do that," but we have never heard that from ImageFIRST. Patient care comes first in our centers and ImageFIRST helps us fulfill our patients’ needs.
Outpatients absolutely rave about our new plush robes. Some have stated they actually feel pampered, and our returning patients immediately noticed our new style. Thanks for helping us get these in place so easily.
You are with the best laundry company we work with, and you’re the best of all the ImageFIRST people we work with. If you ever need testimonials for your work with the company in our Center, I’m your person to give you five stars.
The service is going very well! We have been enjoying the ScrubVAULT and are very satisfied with the service we have received!
From the moment we started interviewing linen vendors, you stood out as someone who takes phone calls, and gets back to your customers. Since we signed up with ImageFIRST, your service has been top-notch. Our service rep Jesse is fantastic. He is reliable, friendly, accountable, and smart. I especially appreciate his communication via text. I often work in the OR and cannot make phone calls. Know your customer service is VERY appreciated.
I couldn’t be more pleased with ImageFIRST! Our Customer Advocate is very friendly, and frankly, there is nothing I would change about my service!
I would highly recommend ImageFIRST to any medical facility. My Customer Advocate is great! It’s just good service!
ImageFIRST has great communication and all their associates are very friendly! I would highly recommend ImageFIRST to any healthcare facility.
Customer service is great, especially when we need things out of the norm. It is always handled. ImageFIRST always takes care of us!
My Customer Advocate Nick is a pure gem. He takes great care of us! I would highly recommend ImageFIRST as a result!
My Customer Advocate Terry is wonderful! He is always super helpful. He answers all my questions, and when I have any challenges, he addresses them right away.
All the ImageFIRST folks that come in are very personable; it’s a pleasure working with them. They really get to know our staff! Having the same person running the route every week means we have built a rapport and we can ask them for anything we need.
ImageFIRST makes customer service a priority and it shows. Their responsiveness, dedication, and quality have created a partnership that we respect and rely on.
We have used ImageFIRST for over a decade now. I must say how pleased I am with them. The driver Jim is friendly, courteous, and professional. The ordering process is smooth and easy; the customer service is great, fast, and friendly. We do periodic laundry counts working with management and again, it’s a smooth process and prompt turnaround. Even though ImageFIRST is a very large company, their service response is like we are their only customer.
Everyone at ImageFIRST provides great customer service! You always get a response with a quick turnaround for handling requests. The product is great, along with the different services they offer to handle our many locations, big and small. We tried other linen companies, but they gave us many headaches from the poor product quality (burned linen), daily linen shortage, and no customer service. So I can say I have dealt with the worst and the best - ImageFIRST! I truly enjoy working with them; they make everything easy and feel like a part of our team.
My organization is small compared to some of the hospitals and other medical facilities that ImageFIRST probably works with. ImageFIRST made me feel like our account was the largest that they had ever tried to do business with. Customer service is a quality that makes all the difference in the world, and they have been consummate professionals and a complete pleasure to work with. I want to thank ImageFIRST for everything you've done to help us make this transition. We look forward to working with ImageFIRST for years to come!
Mammograms are no fun and can be nerve-racking. I love how the gown made me feel at ease. Silly to say but it did. It was a soft pretty pink and just so plush and soft. I almost felt like I was in a spa (had it not been for the mammogram). It was fun, can I say! It put me in a good, relaxed mood.
“This system is saving our hospital hundreds of thousands of dollars a year on scrub replacement costs. I think we can officially say this is the long-term scrub solution we have been looking for.”