Executive Vice President, Total Customer Experience
In his position as Executive Vice President of Total Customer Experience, Jay Juffre brings strategic expertise to ImageFIRST operations and service initiatives.
The Massachusetts native graduated from Miami University Ohio with a degree in Media Management before joining Cintas as a Production Supervisor. During his 17 years at Cintas, he held a variety of positions including General Manager in multiple markets and Assistant Vice President overseeing operations in eastern Canada.
He joined ImageFIRST in 2011 as a General Manager for South East Florida. He was quickly promoted to Southeast Regional Vice President and was also tasked with cultivating the company's service strategy. In 2018, he was promoted to Executive Vice President, leading to his promotion to Chief of Staff in 2023 and EVP of Total Customer Experience in 2024.
His current responsibilities include managing operational initiatives across ImageFIRST, executing the Service strategy, and leading the Advanced Leadership Academy and Emerging Leaders (Management Trainee) Program.
In 2018, Jay was honored as Executive of the Year at the Customer Revolution Summit held by the DiJulius Group, a world-class authority on customer service. He also is a regular contributor to South Florida Hospital News as a columnist and thought leader. In 2022, Jay was recognized as Man of the Year by the The Leukemia & Lymphoma Society® for his continual support of the national charity and mission.