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Comprehensive programs that enhance the visitor experience and elevate your brand

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From large health systems to specialized outpatient practices, our linen programs provide comprehensive support, allowing you to focus more on patient care.

Ensuring consistency across your network is simpler than you think—and it doesn’t mean a one-size-fits-all approach.

Programs developed to support your entire health system. Our programs ensure your brand is protected across your facility.

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Servicing your restaurant or hotel locations.

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Discover more about our product and program updates, community involvement, and notable news from our associates.

Explore real examples of how we’ve assisted medical facilities in overcoming challenges, ranging from scrub management to improving patient comfort.

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Manhattan Office

Strategic growth brings premier healthcare linen services and support to healthcare providers in New York City.

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Our commitment to community giving is at the heart of who we are.

Leading by our purpose and company values every day.

With locations across the United States, our programs can meet all your linen and facility services needs.

Explore open positions and join ImageFIRST’s dedicated team, making a meaningful impact on associates, communities, customers, and the patients we serve daily.

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Inquiring about a linen program or a current customer? Give us a call 800.932.7472

Home / News & resources / News / ImageFIRST’s Year in Review: 2022
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ImageFIRST’s Year in Review: 2022

When we reflect on the best parts of the past year, we quickly think of the many positive moments we shared with you. Best Wishes for 2023!
January 23, 2023

Guided by Our Purpose, to build a great company by positively impacting the lives of our associates, our community, our customers, and their patients, some very exciting things happened at ImageFIRST in 2022!

POSITIVELY IMPACTING OUR CUSTOMERS

In 2022, we expanded our service coverage to 40 out of 48 contiguous U.S. states – the most of any healthcare linen provider.

Recently added service areas include:

Our Customers are at the heart of Our Purpose: our Net Promoter Score and Customer Retention Rate continue to be world-class.

ImageFIRST officially owns and operates the most HLAC-accredited facilities in the nation, meaning our process exceeds the requirements for safe laundry standards in the healthcare industry.

We also unveiled a brand-new eye-catching delivery vehicle design.

Our newly launched Safety & Hygiene program allows us to now support our customers’ needs with one trusted partner. Our customers can now benefit from getting not just their linen from ImageFIRST, but also other essentials such as cubicle curtains, restroom supplies, and more!

Additionally this year, we held our second annual HeroesFIRST contest – awarding $10,000 in prizes to deserving healthcare heroes who go above and beyond to enhance the patient experience.

POSITIVELY IMPACTING OUR ASSOCIATES

The ImageFIRST team has grown to an all-time high. As of December 2022, ImageFIRST is proud to have over 3,600 Associates positively impacting our communities, our customers, and their patients every day.

New leaders also joined the ImageFIRST team this year to continue to support our growth. Key additions included: Rich Paradise (CFO), Mike Malloy (Regional Vice President of Sales, West), and Valerie Armstrong (VP of Human Resources).

POSITIVELY IMPACTING OUR COMMUNITIES

Giving back to our communities has continued to remain at the forefront. In 2022, our associates volunteered and donated to community partners such as St. Jude Children’s Research Hospital, Rise Against Hunger, Fleece & Thank You, Back on my Feet, Make a Wish, Ronald McDonald House, and other local and national organizations.

Associates can also choose to donate a portion of each paycheck to a charity. This year, payroll contributions resulted in over $300,000 in donations to various charities. Furthermore, ImageFIRST was also the proud recipient of TRSA’s Community Service Award.


When we reflect on the best parts of the past year, we quickly think of the many positive moments we shared with you. Best Wishes for 2023!