The impact of plush patient gowns on patient experience
Eastside Medical Center, part of Piedmont Healthcare, makes continuous efforts toward improving patient perception and satisfaction. This inpatient/outpatient medical facility in Georgia has two outpatient women’s imaging centers: Loganville Digital Imaging and Eastside Medical Center Imaging. After realizing that its patient gowns were not providing an exceptional patient care experience, the facility decided to make a change.
Before switching to ImageFIRST
A.V. Hannah, Director of Environmental Services at Eastside Medical, had become frustrated with his facility’s provider of patient gowns and robes. The gowns at the imaging centers were often missing ties, the inventory management was ineffective, and the quality assurance was minimal. Having always been dedicated to customer service and hospitality, A.V. Hannah was aware of the trend in outpatient medical centers, especially women’s health facilities, to focus on patient comfort and satisfaction.
Before Comfort Care Gown
20%Favorable
After Comfort Care Gown
100%Favorable
Full case study
Learn more about how ImageFIRST’s patient gowns and staff wear solutions made a huge impact on patient perception at Eastside Medical.
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Kim N.
Vista Medical Center East, Waukegan, IL