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Cost effective solutions designed to achieve greater patient satisfaction

Find out what drives our 97% customer retention rate

HEALTHCARE PROGRAMS

Programs developed improve patient experience and staff engagement

HOSPITALITY PROGRAMS

Programs designed to elevate your guest experience — available in select markets

FACILITY PROGRAMS

Comprehensive programs that enhance the visitor experience and elevate your brand

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From large health systems to specialized outpatient practices, our linen programs provide comprehensive support, allowing you to focus more on patient care.

Ensuring consistency across your network is simpler than you think—and it doesn’t mean a one-size-fits-all approach.

Programs developed to support your entire health system. Our programs ensure your brand is protected across your facility.

HOSPITALITY

Servicing your restaurant or hotel locations.

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Discover more about our product and program updates, community involvement, and notable news from our associates.

Explore real examples of how we’ve assisted medical facilities in overcoming challenges, ranging from scrub management to improving patient comfort.

Discover the latest industry trends, along with expert guides to enhance patient experience and increase staff satisfaction.

Manhattan Office

Strategic growth brings premier healthcare linen services and support to healthcare providers in New York City.

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Learn more about our history, values, and operating principles.

Our commitment to community giving is at the heart of who we are.

Leading by our purpose and company values every day.

With locations across the United States, our programs can meet all your linen and facility services needs.

Explore open positions and join ImageFIRST’s dedicated team, making a meaningful impact on associates, communities, customers, and the patients we serve daily.

Have a question? We’re happy to help!

Inquiring about a linen program or a current customer? Give us a call 800.932.7472

Home / Successes / Eastside Medical Center
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The impact of plush patient gowns on patient experience

Eastside Medical Center, part of Piedmont Healthcare, makes continuous efforts toward improving patient perception and satisfaction. This inpatient/outpatient medical facility in Georgia has two outpatient women’s imaging centers: Loganville Digital Imaging and Eastside Medical Center Imaging. After realizing that its patient gowns were not providing an exceptional patient care experience, the facility decided to make a change.

Company Eastside Medical Center
Beds 310
Outpatient imaging centers 2
Physicians on staff 450
Annual inpatient load 10,567 patients

Before switching to ImageFIRST

 

A.V. Hannah, Director of Environmental Services at Eastside Medical, had become frustrated with his facility’s provider of patient gowns and robes. The gowns at the imaging centers were often missing ties, the inventory management was ineffective, and the quality assurance was minimal. Having always been dedicated to customer service and hospitality, A.V. Hannah was aware of the trend in outpatient medical centers, especially women’s health facilities, to focus on patient comfort and satisfaction.

Before Comfort Care Gown

20%Favorable

After Comfort Care Gown

100%Favorable

Full case study

Learn more about how ImageFIRST’s patient gowns and staff wear solutions made a huge impact on patient perception at Eastside Medical.

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“The best part of our partnership with ImageFIRST is the relationship we have with our Customer Advocate. Brandon is essentially a member of our team. His work at our facility ensures we never have to worry about having the linen & apparel we need. Plus, there are never any surprises, as he communicates updates every step of the way. I’m not sure what we would do without our Customer Advocate. Thanks to ImageFIRST for providing such a world-class service experience.”
Kim N.

Vista Medical Center East, Waukegan, IL

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